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Collection Specialist


Atlanta, GA

ARAUCO is a global manufacturer of sustainably-produced forest product solutions for construction, industrial, and retail markets. With over 120 facilities worldwide, we manufacture and distribute the industry’s most-comprehensive selection of wood composite panels, premium plywood, millwork, lumber, and FSC-certified wood pulp.

ARAUCO is growing in North America, with innovative manufacturing, state-of-the-art facilities, and a commitment to make a difference in the communities where we are located. We are seeking the right individuals for high-caliber opportunities in manufacturing, supply chain, maintenance, safety, and other related fields. This is a direct-hire role with benefits. We look forward to considering you as part of our team at ARAUCO!



Collections Specialist – Atlanta, GA



The Collection Specialist will oversee current accounts providing customer-centric support while reconciling receivable accounts. This individual will work closely with Sales Team personnel to identify, research, investigate, and resolve any disputes of short payments or overpayments for ARAUCO’s customers.



  • Perform thorough and timely collection work for high volume business segments.
  • Follow Collections Protocol guidelines on all accounts.
  • Perform diligent and timely follow-up on any broken payment promises.
  • Perform courtesy calls on those accounts from 1 day to 7 days past due.
  • Carefully monitor and perform follow-ups on any accounts in excess of seven days past due.
  • Prepare weekly account statements for the customer base and forward via e-mail to Accounts Payable Department contacts.
  • Present customer issues or disputes to the attention of corresponding Sales personnel and credit and collections manager.
  • Discuss any payment discrepancies with the customer and/or Sales Team personnel.
  • Maintain well-documented notes on all collection activities and documents in SAP.
  • Assist the Credit Department with order and delivery releases on blocked accounts.
  • Work closely with Sales Team personnel in the resolution of claims and past due line items.
  • Review and push for Claims resolution. 
  • Perform account reconciliations upon customer’s requests.
  • Maintain clean accounts receivable aging for all customers.
  • Immediately notify credit and collections manager of any deterioration with customer’s payments.
  • Inform management of customer account problems and unresolved claims.
  • Maintain accurate records and reports of all collection activity for auditing purposes and SOX compliance.
  • Work closely with Cash Applications Team Members, to determine if payments have been received at the lockbox.
  • Perform any other special requests or projects as needed to service the business needs of the department.



  • Bachelor’s Degree in Accounting or Finance preferred
  • Knowledge/Skill/ Ability
  • Strong SAP skills a MUST
  • Excellent oral and written communications skills
  • Excellent customer service skills
  • Excellent organizational skills
  • Excellent personal and interpersonal skills
  • Minimum of 5 years of collections experience
  • 5 years’ experience in account reconciliation and analysis
  • Capable of working with little supervision
  • Intermediate knowledge of Excel
  • Proficient in MS Office
  • Ability to multi-task efficiently and effectively
  • Very detail-oriented, and willing to accept responsibility



Arauco is an equal opportunity employer to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Nearest Major Market: Atlanta