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eBusiness Analyst

Description: 

Atlanta, GA

ARAUCO is a global manufacturer of sustainably-produced forest product solutions for construction, industrial, and retail markets. With over 120 facilities worldwide, we manufacture and distribute the industry’s most-comprehensive selection of wood composite panels, premium plywood, millwork, lumber, and FSC-certified wood pulp.

ARAUCO is growing in North America, with innovative manufacturing, state-of-the-art facilities, and a commitment to make a difference in the communities where we are located. We are seeking the right individuals for high-caliber opportunities in manufacturing, supply chain, maintenance, safety, and other related fields. This is a direct-hire role with benefits. We look forward to considering you as part of our team at ARAUCO!

http://www.arauco-na.com/

 

eBusiness Analyst – Atlanta, GA

 

SUMMARY

Reporting into the Marketing organization, the eBusiness Analyst will be responsible for achieving ARAUCO’s goals of improving the customer experience and increasing sales team effectiveness through implementing the company’s overall eBusiness strategy and platform roadmaps.  As the Product Owner, serve as the liaison between our customers, business teams, and IT organization.  Areas of responsibility include managing our eCommerce customer portal and CRM platform.

 

RESPONSIBILITIES

  • Gather, analyze, and prioritize business requirements collected from internal subject matter experts and key customer users.
  • Translate conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers/project team.
  • Provide the development team with timely feedback and lead the User Acceptance Testing activities.
  • Setup new users, develop training materials and conduct training sessions in order to assist with new user adoption. 
  • Provide user support and troubleshooting assistance. Work with IT on bug fixes and ongoing enhancements.
  • Serve as a system administrator and handle all day-to-day administrative functions.
  • Provide input on overall eBusiness strategy and platform roadmaps.

 

REQUIREMENTS

  • BA in Computer Science, Engineering, or related field.
  • Minimum 5+ years’ experience managing B2B eCommerce customer portals, CRM platforms, or related experience.
  • Strong analytical and problem-solving skills with excellent attention to detail.
  • Excellent written and verbal communication skills
  • Proficient with MS Excel, Word, and PowerPoint
  • Work well with others in a collaborative team environment

 

Plus (Not Required):

  • Experience with MS Dynamics CRM and SAP Commerce Cloud (Hybris)
  • Bilingual English/Spanish

 

 

Arauco is an equal opportunity employer to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.