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IT Administrator

City:  Sault Ste. Marie
Country/Region:  CA

Sault Ste. Marie, ON 


IT Administrator – Sault Ste. Marie, ON



The IT Administrator is responsible for maintaining support for all Information Systems to include, Computer Equipment and Software/Phones The main objective is to ensure optimal customer service, maximizing efficiency, and production.



  • Owns the Day to day operation of all Information Systems and all IT Infrastructure including the mill phone system.
  • Work with Corporate IT to maintain the Internet, MPLS, and other systems connected to our Wan.
  • Maintains servers (physical and virtual), hubs, routers, bridges, switches, fiber optics, LAN, Wan, Exchange environment, Printers and copiers, and other in-house applications.
  • Install and support corporate antivirus software and ensure the deployment and functionality of any security utilities or patches deemed appropriate by corporate security.
  • Create and maintain user accounts in a Microsoft Active Directory environment.
  • Responsible for the support and maintenance of application servers running MS SQL Server or another database.
  • Support and Maintain the ADP system for Payroll and lookups for accounting.
  • Support the internet, intranet, share point, Office 365, Windows 7/10 workstations, Windows Servers, and VMware ESXi environment.
  • Maintains the mill security camera system, NVR server, and any remote viewing stations and remote viewing software.
  • Owns the local phone system.
  • Setup and support all company-owned mobile devices and mobile applications (email, SAP Concur, MS Multifactor Authentication, etc.)
  • Provide training for all new hardware and software that is used on-site and perform network orientations for new hires at responsible sites.
  • Responsible for maintaining server room environment (climate control systems, PDU, and backup power systems – generator and UPS’)
  • Respond to IT requests through corporate IT helpdesk software and document all IT hardware/software changes
  • Work with IT vendors and contractors for warranty hardware repairs, cabling, large installations or modifications affecting IT Infrastructure, etc.
  • Support all PLC computers, HMIs/MMIs, and associated peripheral equipment and work with and support the mill’s process control technician.
  • Backup of all servers including phones and responsible for operation and maintenance of onsite and cloud corporate backup systems.
  • Install, support, and maintain all information systems
  • Provide technical assistance and troubleshooting for all users when required
  • Provide after-hours support to meet the business needs and by participating in weekend on-call rotation (twice a year)



  • Associates in Computer Programming or equivalent relevant education
  • 3 to 5 years of work experience within a role
  • Computer troubleshooting knowledge and skills including MS active directory, MS Exchange, MS SQL Server, current Windows desktop and server operating systems, Cisco and HP switches, wireless radio’s, SharePoint software, phone systems (mobile and landline)
  • Working knowledge of VMWare ESXi environment operations and maintenance
  • Soft Skills: good written and verbal communication, dealing with frustrated customers internal and external, working as a team, able to work unsupervised, able to train/educate users of various skill levels
  • Able to keep up to date on new and emerging technologies.
  • Excellent oral and written communication skills.
  • Computer literacy/knowledge including Excel, Word, PowerPoint.
  • Ability to perform under pressure.
  • Ability to multi-task.
  • Collecting and researching data.
  • Ability to prioritize, organize, and coordinate workflow.
  • Precise and detail-oriented.
  • Proactive, self-motivated, and flexible.
  • Ability to adapt quickly to change.
  • Ability to work as a team and assist other team members.



  • Bachelor’s Degree is preferred.
  • IT certifications are a plus.
  • Knowledge in a manufacturing environment is preferred.


Arauco is committed to creating an inclusive culture across the organization by preventing and removing barriers for persons with disabilities.  Where it is not possible to remove barriers, Arauco will make efforts to accommodate persons with disabilities in a timely, effective and suitable manner.  If you require any accommodations during the recruitment process, please let us know.