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Network/IT Administrator

City:  St. Stephen
Country/Region:  CA

St. Stephen, NB

ARAUCO is a global manufacturer of sustainably-produced forest product solutions for construction, industrial, and retail markets. With over 120 facilities worldwide, we manufacture and distribute the industry’s most-comprehensive selection of wood composite panels, premium plywood, millwork, lumber, and FSC-certified wood pulp.






We are currently seeking a Network/IT Administrator for our St. Stephen mill.   The primary purpose of this role is to provide support for all information systems, computer equipment and software/phones for the mill.


Essential Duties include:


  • Owns the Day to day operation of all Information Systems and all IT Infrastructure including the mill phone system.
  • Work with Corporate IT to maintain Internet, MPLS and other systems connected to our Wan.
  • Maintains Servers (physical and virtual), switches, ethernet cabling, LAN, Wan, Printers and copiers, as well as all other IT related hardware.
  • Install and support corporate antivirus software and ensure deployment and functionality of any security utilities or patches deemed appropriate by corporate security.
  • Create and maintain user accounts in a Microsoft Active Directory environment.
  • Responsible for support and maintenance of application servers running MS SQL Server or another database.
  • Install and support Office 365, Windows 10 workstations, Windows Servers, and VMware ESXi environment.
  • Maintains mill security camera system, DVR server, and any remote viewing stations and remote viewing software.
  • Maintain and support local phone system.
  • Setup and support all company owned mobile devices and mobile applications (email, SAP Concur, MS Multifactor Authentication, etc.)
  • Provide training for all new hardware and software that is used on site and perform network orientations for new hires at the site.
  • Responsible for maintaining server room environment (climate control systems, PDU, and backup power systems – generator and UPS’)
  • Respond to IT requests through corporate IT helpdesk software and document all IT hardware/software changes
  • Work with IT vendors and contractors for warranty hardware repairs, cabling, large installations or modifications affecting IT Infrastructure, ect…
  • Support all PLC computers, HMIs/MMIs, and associated peripheral equipment and work with and support the mill’s process control technicians.
  • Backup of all servers including phone’s and responsible for operation and maintenance of onsite and cloud corporate backup systems


Required Knowledge and Skills include:


  • Computer troubleshooting knowledge and skills including MS active directory, current Windows desktop and server operating systems, Cisco and HP switches, software, phone systems (mobile and landline)
  • Working knowledge of VMWare ESXi environment operations and maintenance
  • Soft Skills: good written and verbal communication, dealing with frustrated customers internal and external, working as a team, able to work unsupervised, able to train/educate users of various skill levels
  • Able to keep up-to-date on new and emerging technologies.




Arauco is committed to creating an inclusive culture across the organization by preventing and removing barriers for persons with disabilities.  Where it is not possible to remove barriers, Arauco will make efforts to accommodate persons with disabilities in a timely, effective and suitable manner.  If you require any accommodations during the recruitment process, please let us know.